Technical Analyst with fluent English & German

Detail pozice

Major Accountabilities

provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
first and second level technical support – calls/tickets/user interaction
provide prompt responses to questions from employees as well as from client's site
documentation of problems and knowledge database creation
provide hardware migration teams with information and appropriate reports and lists
Service Request Management, Access Management, User Management, in-house Onsite Support
end-users trainings
right assignment and troubleshooting
maintain accurate hardware and software inventory
process Improvement activities
consult with IT experts, if the appropriate course of action in unclear
application of knowledge of overall systems and landscapes as appropriate

Requirements

language skills: fluent English and German is required
technical skills (computer skills, hardware and software knowledge – OS, Office, Communication apps)
strong problem solving/analytical abilities
good communication skills
attention to detail and ability to multi-task handling multiple clients
ability to work independently as well as willing to follow direction and best practices
planning and organizing skills
team player and supportive personality
candidates have to declare Criminal record extract not older than three months

We offer