The IT Service Desk Coordinator receives client requests and at times they may be required to perform first line fault diagnostics on networks and servers. They log these faults with the IT system management (ITSM).
The IT Service Desk Coordinator ensures the correct escalation procedure is followed on all critical calls and requests. They assist with analysing and interpreting the request to ensure the correct categorisation and prioritisation.
The IT Service Desk Coordinator works closely with their colleagues to ensure the swift resolution and closure of faults. They ensure that the user is kept updated on the progress in relation to the resolution of the fault.
IT Service Desk Coordinators ensure that all relevant documents related to the fault are maintained. They keep accurate records of the fault, including the internal client's information.
IT Service Desk Coordinators play an important role in maintaining high levels of client satisfaction. By communicating in a professional manner, they provide updates and ensure that clients are aware of the actions that are being undertaken on their behalf.
Required Work Experience:
1 or more years of work experience in a relevant field
Excellent verbal and written communication skills in English and German
Customer orientated personality
We offer you various benefits:
Great salary + 10% monthly bonuses
Professional development and personal growth within the company
Multicultural working environment
5 weeks of holiday, 3 sick days
Mobile phone and notebook
Allowance for public transport
Contribution for pension insurance
Luxury offices at Pankrac metro station